….transforming you and your fully-booked star property with top reviews… from the rest . In this series, you’ll discover the secrets to transform you as the owner/operator of a guest house...
This series is about becoming a Guest House Hero…making the transformation from great host to superhero host. So, let’s first address what makes a great host. What is the psyche behind being a great h...
Welcome back fellow guesthouse heroes. In this episode we’re going to take a look at one of the absolute essential core elements of your business: beds and bedding. Quite simply, this aspect (together...
Welcome back guest house heroes to the next episode in elevating your guest house, hotel or B&B to legendary status. Today’s question: how to max your guest room appointments to the level guests a...
Later in this series we’ll get into what makes the perfect bathroom. Needless to say, the bathroom vanity is a big opportunity to wow your guests. In this episode we’ll address the vanity unit and mir...
This is a quick episode for a quick procedure that is hugely important in creating the perfect first impression when your guest first enters their room. This is our check-list: Is the new loo paper ro...
Making a great first impression The front door greeting is arguably the most important aspect of a guest’s stay followed by the 30-minute living room conversation over tea or coffee after they’ve chec...
At this stage you’ve invited your newly arrived guests to join you in the living room for tea or coffee to give them a local map with highlights of restaurant locations. The next 30-40 minutes is goin...
Two elements of any guest house, B&B or hotel that must be done right are “bed” and “breakfast”. We’ve already covered “bed” and how you can ensure your guests have the best night’s sleep in a sup...
How many times have you stayed at a hotel, guest house or B&B and the only options are either a full cooked English/Scottish breakfast (or similar variations around the world) or pitiful offerings...